Contact Us

You can keep your Hothope ice maker clean and free of odor by using the one-click auto-cleaning function. Simply press and hold the 'Cleaning' button for 3 to 5 seconds to initiate the self-clean program, which effectively cleans all pipes and trays.

While the premium water filter helps turn tap water into pure, chewable ice, you should inspect it regularly based on your water usage and clarity. We recommend replacing the filter whenever the ice quality begins to diminish or as per standard maintenance schedules for commercial appliances.

If your machine is not producing ice, ensure the unit has been kept upright for 24 hours before initial use. Check the smart LCD panel for fault indicators, ensure the water supply is connected or the tank is filled, and confirm the ice bin is not full, as the machine will stop automatically when the capacity is reached.

Please contact our customer support team or visit our official website at hothope.org for assistance with finding the correct replacement parts for your specific unit.

We offer a 60-day satisfaction guarantee on all products. If you're not completely satisfied, contact our support team for a full refund.

Hothope ice makers are built with high-quality, heavy-duty stainless steel casings and food-grade internal liners to ensure longevity and sanitary ice production. Many of our units feature efficient compressors and advanced insulation to provide a reliable ice-making experience for your home or business.

You can find our full range of products and company information at our official website, hothope.org.

You can purchase Hothope ice makers through our official website or via various authorized online retailers and e-commerce platforms.